Frequently Asked Questions
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We have spoken with thousands
of people over the last twenty years, and in
doing so, have compiled a list of the most commonly
asked questions about the Endless Pool.
How much will it cost?
The Endless Pool International System, which includes everything
you will need to start swimming, costs £14,000 (this
price includes 50 Hertz electrical equipment for the
UK market). This kit includes a complete pool with
steel walls and liner, the fully adjustable current
and return system, and all of the automatic machinery
to keep the water filtered and heated. In addition to
the pool equipment costs, you should also budget for
installation costs (two reasonably handy persons need
a few days for the standard pool), electrical hook-up,
a plumber, and a carpenter for finish carpentry. Back
to FAQs
How easy is it to install an Endless Pool?>
In most cases, anyone with good DIY skills is capable
of installing the Endless Pool. Those who install your
pool do not need to be pool professionals. The Endless
Pool is shipped in kit form for bolt-together assembly
by two reasonably handy persons following the step-by-step
videos provided. Some homeowners do it themselves, but
most hire a contractor. We also have a network of Factory
Trained Installers who are available to install your
pool. For more details call our design representatives
at 0800 520 0433. Back to FAQs
What
about humidity for indoor installations?
Humidity is always a concern when you bring a body of water indoors. Because
the Endless Pool is small in size, it is easy to control humidity by keeping
the pool covered when not in use. A floating blanket which can control
about 90% of the humidity is included as standard equipment. The optional
Retractable Security Cover can control 100% of the humidity when in place. Back to FAQs
What
about customer service?
Endless Pools are installed in over 70 countries. All installations are serviced from Philadelphia
by our highly skilled customer service team. We keep a stock of frequently
used items (such as replacement cartridge filters and Nature 2) in the
UK for quick shipment for our UK customers. Because of the time difference
it is best to call after lunch or when you get home from work. You may
also email us your questions or concerns. Back
to FAQs
Does
the Endless Pool really work?
It really works! You really can swim or exercise in place against a current
set at a speed you select, for as long as you like. No more trips to
a
local leisure centre. Imagine the convenience of being able to swim in the
privacy, comfort and safety of your home anytime day or night. Because
the current holds you in place, you never reach the end of your Endless
Pool. This unique swim-in-place feature allows the Endless Pool to be
much smaller than a conventional pool, while providing all of the benefits
of a full-size pool. The Endless Pool is so carefree it even maintains
your favourite water temperature automatically! Back
to FAQs
How
much does it cost to operate?
The operating costs are about the same as for a hot tub or Jacuzzi. Costs
can be lowered by utilising an appropriate level of insulation (at least
2"), maintaining an ambient temperature in the pool room, keeping
the pool covered when not in use, etc. Back
to FAQs
Do
I need to pay VAT?
Unless you are VAT exempt you need to pay VAT. VAT is paid to the shipping
company upon scheduling delivery of the pool. VAT is calculated on the
invoice value of the pool plus the import duty which is approximately
2.75%. The VAT rate is 17.5%. Back
to FAQs
Is
it difficult to keep the pool clean?
The Endless Pool uses a new copper/silver purifier to help sanitise the
pool water. This system automatically adds ions to the water to inhibit
bacteria growth and copper ions to kill algae. You must still use a small
amount of chlorine to oxidise the contaminants. In most installations,
a cup or less of unscented household bleach each day is sufficient. This
amount of chlorine is substantially less than the amount needed in a
typical chlorinated pool. Back
to FAQs
How
fast is the current?
The current can go as slow or as fast as you want. At top speed, the
equivalent swim would be a mile without turns in less than 20 minutes.
We should
emphasize that the Endless Pool is primarily a constant swimming machine,
not a sprint machine. Because you never reach the end of an Endless
Pool
and you are swimming against a current, the swim tends to be "more concentrated"
than in still water because you swim at a constant pace without 'flip
turns'. Back
to FAQs
How
often do I have to change the pool water?
The Endless Pool is filled with a garden hose. The water is changed every
one to two years, depending upon use. Back
to FAQs
Is
there architect and designer support from Endless Pools?
Endless Pools has in-house architects, professional designers and engineers
who are available, at no charge, to review
sketches
of
proposed
Endless Pool sites. Back
to FAQs
Can
I do aqua aerobics?
Yes, you can perform waist deep aqua aerobics in the standard Endless
Pool. The optional deeper panel pools are suitable for non-swimming vertically-oriented
water workouts in still water, or against a gentle current that can go
as slow or as fast as you want. Back
to FAQs
How
does the Endless Pool compare to a lap pool?
Personal lap pools are usually one lane wide, about 3'-6' (.91m-1.83m) deep and usually require a 50' to 75' (15.24m to 22.86m) length
to satisfy most serious swimmers. The Endless Pool takes up much less
space, is simpler to install (particularly indoors), easier to maintain
and more economical to run than a traditional lap pool. Back
to FAQs
Can
two people swim at the same time?
If you purchase the Dual Propulsion Endless Pool two people can swim side
by side at the same time. The dual propulsion pool comes with two independently controlled variable speed
swim currents. Back to FAQs
Is
it hard to swim in the Endless Pool?
It usually takes only a few seconds to learn how to swim "against the
current." Most first-time swimmers are so thrilled by seeing how easy
it is that they pop up and say with a big smile, "this thing really works!" Back to FAQs
Where
can I install an Endless Pool?
The Endless Pool is a freestanding unit capable of installation inside,
outside, above or in-ground. Because the pool is shipped in kit form, it can even be installed in an existing space, like a basement, garage,
conservatory or garden. Two people can carry all of the components through a
standard
doorway and down a flight of stairs. Most Endless Pools are installed
indoors for year-round swimming. Many of our customers install their
pools
in a new space like a greenhouse, conservatory or prefab garden shed.
Some 'hardy' customers choose to install their pool outside in the garden
or on a deck or patio. Back
to FAQs
Where
can I try one?
Endless Pools has a network of demonstration pools throughout the UK where you can take a swim. If you would like to
discuss the possibility of visiting one of our demonstration pools
please contact Endless Pools at 0800 520 0433.
Back
to FAQs
What
sizes are available?
The size of the Endless Pool International System is 8' wide and 15' long (2.44m
wide and 4.57m long) with a 7' x 14' swim area (2.13m x 4.27m).
The pool stands 42" (106.68cm) high. The water depth in
the UK System is 39" (99.06cm), which is the depth
of most lap pools. Because the Endless Pool has a modular design we can provide custom sizes to make your pool
up to three (3) feet wider, up to two (2) feet shorter, or up to two (2)
feet longer than the Standard System.
Back to FAQs
How
does the swim current operate?
The swim current is generated by a 16" (40.64cm) propeller inside
a protective acrylic housing that is driven by a hydraulic motor.
The current is totally
adjustable in speed from zero to a racer's pace using a remote control. The
current goes down the centre of the pool, enters a grill in the underwater
back bench, and circulates to the front of the pool inside the two return channels. In this way the Endless Pool establishes a continuous loop of
water that the swimmer controls. The Endless Pool current is much superior
to currents generated by jets or paddle wheels. The Endless Pool propulsion
unit can move a huge amount of water - up to 5,000 gallons (22730.5
litre) a minute - under low pressure from a large opening (21"x18") (53.34cm x 45.72cm) producing a river-like current. Back
to FAQs
Can
I use it as a hot tub?
The Endless Pool is primarily intended for water exercises including
swimming, aqua-aerobics, and aquatic therapy. While the Endless Pool
can be heated
to hot tub temperatures, it is not generally advisable to exercise in
water that is warmer than 32°C. If the Endless Pool is heated to
hot tub temperatures, it might take a number of days before the water
could
cool off enough to be suitable again for water exercises. The Endless
Pool can be fitted with optional jets to create a hot-tub like environment. Back to FAQs
What
maintenance is required?
After start-up, the Endless Pool cartridge filter needs periodic cleaning
with a garden hose, and replacement every four to six months, depending
upon pool use. Periodic tests of the the pool water chemistry are required.
A test kit is provided for this purpose. The Nature2 purification system cartridges also need to be replaced
every four to six months. Endless
Pools provides a separate
video on pool maintenance with every pool. Back
to FAQs
How
deep is the pool?
The depth of the water in our standard pool is 39" (99.06cm),
which is the standard depth of a lap pool. This depth
is sufficient for most swimming activities. If you want
a deeper pool for stand-up exercises like aqua aerobics
we offer pools up to 12" deeper For
more information on planning a deeper pool please click
here. Back to FAQs
What
is the minimum room size needed to install an Endless Pool?
Since the Endless Pool can be installed in a corner of a room, access
is normally required only at the front of the pool. The minimum size needed is 2 feet wider and 3 feet longer than you pool size.. Back to FAQs
What
is the pool made of?
The walls of the Endless Pool are made of six 14-gauge hot-dipped galvanized
steel panels that bolt together to form a rectangle. Inside the steel
rectangle goes a heavy-duty vinyl liner that is 50% thicker than the industry
standard. The Endless Pool comes with a 10 year structural warranty. The
interior components, including the system that generates the swim current
and the underwater perimeter benches, are made from the highest quality thermoformed acrylic (available in two colors). Back
to FAQs
Can
I get trapped in the current?
The current of the Endless Pool is confined to the centre of the pool.
If you want to get out of the current, all you have to do is take one
step sideways out of the current into calm water. The water on the sides
of the pool is calm enough for others to sit comfortably on underwater
perimeter benches without getting "washed away" even when the current
in the middle of the pool is at full speed. Back
to FAQs
What
if I relocate? Can I take my Endless Pool with me?
Yes, you can take your Endless Pool with you. Since the Endless Pool is
shipped in kit form for bolt-together assembly on site, it can be unbolted
and relocated to a new site. Each time the pool is relocated, there are
some parts and components that may have to be replaced. The total cost
of these replacement parts should be about £500 each time the Endless
Pool is moved. Back to FAQs
What
are the average shipping costs?
Current costs for pools shipped as part of a container range from £650-£1200 depending upon the distance from our warehouse. Back
to FAQs
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